PermaPlate General Questions

General Questions

I have cleaned my vehicle and have stains remaining on my paint, fabric, carpet, or leather. How do I file an Appearance Protection claim?

Click here to file a Perma Plate Appearance Protection claim.



I have a windshield warranty and just noticed a chip or crack in my windshield. How do I file a claim?

Click here to file a Perma Plate Windshield claim.



I have recently sold my vehicle or purchased a vehilce with a valid Perma Plate warranty. How do I transfer the warranty to the new owner?

Click here to transfer a Perma Plate warranty.



Can I use wax on my vehicle that has had PermaPlate Paintguard applied?

Although it will not harm your vehicle to use a "wax" product, Perma Plate Paintguard Renewer. Perma Plate believes the results will be superior to wax, and will last much longer.



Can I buy Perma Plate products directly from ADS?

Perma Plate products are sold exclusively through authorized automobile and recreational vehicle dealerships. If you would like the location of the nearest authorized dealer, please contact our office either by phone or e-mail, and we would be happy to provide you a list of all the dealers in your area that offer the Perma Plate Appearance Protection program.

Once you have had your vehicle treated with the original product application, Perma Plate maintenance products are available a number of different ways:

Maintenance products may be available through a local authorized dealer or from your selling dealer.



Are the Perma Plate maintenance products required to maintain my PermaPlate warranty?

Although use of the maintenance products is recommended, it is not required to maintain warranty coverage. If a consumer chooses to use any product on their vehicle, we want them to have the best products available.



Are Perma Plate Products a gimmick that dealers sell to make a lot of money, or is it really worth it?

Dealers, especially in this market, are very interested in customer retention and loyalty. Perma Plate products are viewed by dealerships as products that will help the consumer retain value in his/her automobile investment.

Perma Plate Paintguard is a sealant, not a wax. It brings out the brilliance in the color of the paint and produces a glossy, mirror-like finish. Microscopic examination of a vehicle's paint reveals an uneven, imperfect surface. Paintguard smoothes these irregularities leaving a more uniform surface. Paintguard physically bonds to painted surfaces producing a greater durability and resistance against environmental elements, which can cause fading, oxidation and loss of gloss. Paintguard is an amino-functional based cross-bonding detergent resistant compound. The product is composed of silicone resins, aminofunctional polysiloxane and demethyl siloxanes, cross-linking polymers and polishing agents - the product is not a "cheap wax". In addition, Paintguard comes with a warranty that ensures that any covered damage is repaired or recondition to it's original state, we haven't heard of any wax that can provide that type of assurance.



I recently purchased Perma Plate from a dealership and was disappointed with the job they did when applying Perma Plate products. What do I do?

While the dealership is responsible for proper application of the purchased Perma Plate products to your vehicle the quality of installation is very important to us. Please let ADS know the specifics of any such concerns or occurrences so that we can personally address the issue.



Does PermaPlate protect against tree sap and birds?

PermaPlate Paintguard protects the paint from the effects of: Tree sap Acid rain
Water spotting
Bird Droppings
Industrial Fallout
Fading
Oxidation
Loss of gloss
Surface rust
Insect damage



What if I move?

Siskin Enterprises is a national company with the ability to service warranty claims anywhere in the United States and Canada.

If you move please contact Perma Plate toll free at (800) 453-8470 and they will help you with all your product needs.



Do I have to use Perma Plate maintenance products to take care of my car?

Any cleaning and care products suitable for automotive use can be used on your vehicle without affecting your warranty. We recommend the Perma Plate maintenance products as they are specially formulated to work with your original Perma Plate application.

You will find the Perma Plate maintenance products easy to use, offering the highest quality vehicle protection



How do I care for carpet with the Perma Plate Fiberguard application?

Perma Plate Fiberguard® is specially formulated to coat the individual fibers of your carpet and cloth upholstery. It seals against stains from surface dirt while allowing the fabric to breathe and retain its natural softness. Although a spill may penetrate the fabric to some extent, it will be suspended in the tiny air spaces between the weave of the fibers. All you have to do is bring it out.

Vacuum the carpet and the upholstery frequently to avoid soiling from surface dirt build-up. This will also prolong the life of the fabric because the dirt acts as an abrasive contributing to premature wear.

Liquid spills should be blotted up as soon as possible, especially colored sodas and fruit drinks. Use an absorbent cloth, pressing firmly and repeatedly, changing to dry sections of the towel as needed, until all of the wetness is removed. Dilute with water if necessary. If any discoloration remains, spray lightly with Perma Plate Carpet and Upholstery Cleaner or other non-foaming water based cleaner. Blot the area dry and brush lightly to blend with surroundings areas. Use the Perma-Plate Carpet and Upholstery Cleaner sparingly, a little goes a long way.

For stubborn or dried spots, wet with cleaning solution and follow the same blotting procedure. Dilute with water if necessary. Repeat until all of the substance comes up. Always blot the fabric firmly, never scrubbing, which can cause permanent damage.

Use Perma Plate Carpet and Upholstery Cleaner per the instructions on the bottle for oil based stains. Commercial fabric cleaners and spotting agents recommended for wax, tar, gum and grease will not hurt the Fiberguard finish. If a stain is not responding to the cleaning method above, or requires special attention, please contact Siskin Enterprises, Inc. toll free at (800) 453-8470 for additional instructions.

With regular use your carpet and upholstery may require periodic shampooing. Hot water extraction is preferred, as this liquefies the soil trapped in the air spaces of the fabric for easy removal. For lightly soiled surfaces, a foam type carpet and upholstery cleaner can be used.



How do I care for leather with the Perma Plate Leatherguard application?

Perma Plate Leatherguard® preserves and protects not-fabric upholstery against temperature extremes and UV radiation preventing fading, discoloration and cracking. Leather is a skin and is exposed to similar deterioration to that of human skin if not properly cleaned and conditioned on a regular basis. The cleaning and application of Leatherguard Renewer should be repeated every 3 to 4 months for surfaces that get regular wear and at least annually to all interior leather and vinyl surfaces.

Keep leather and vinyl surfaces free from debris by wiping with a soft, damp cloth. If necessary, use a mild solution of soap and water or commercially available leather cleaner.

As leather ages it tends to lose the natural oils that keep it soft and supple. Due to climatic conditions, use and wear, leather and vinyl surfaces should be periodically conditioned to restore the moisture balance using Leatherguard Renewer.

Apply Leatherguard Renewer using a damp cloth or sponge. The surface must be clean. Even application is essential, as varied amounts of product will result in an unsatisfactory appearance. After the product has had time to absorb, remove excess product with a clean, dry cloth to ensure a uniform appearance. For a soft luster surface, buff the treated area with a soft, clean, lint-free cloth.